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SUITABILITY - PROFILING AND NEEDS ANALYSIS
- Collect critical financial information about client
- Assess client needs
- Benefit recommendation
- Developed by industry experts
- Based on consumer research
- Generates Client report
This module provides the insurance companies, adviser and customer with a powerful tool to determine the type and amount of insurance/investment required. It uses a series of probing, prioritising questions to collect critical financial information about the client.
This process delivers to the customer a recommendation regarding benefit types and sums insured and/or future investment value based on the customer’s responses. As the probing, prioritising questions assist the customer to consider the ‘what if’ scenarios the recommendation simply reflects the clients preferences in the event of a scenario occurring.
Distribution channels:
Tied agents, direct distributors, bank branches, brokers and multi-tied agents
Key benefits:
This module provides advisers with a professional methodology to assist clients understand their needs. It is also invaluable for direct clients to help them consider their preferences and understand the amount of insurance/retirement savings required.
The module produces a compliant sales process that can be modified to meet local requirements.
The module has been developed by industry experts and incorporates key consumer research findings.
Increased sales.
In the event of the customer not being able to afford the amount of insurance/retirement savings required it provides a future opportunity to assist the customer to upgrade their coverage or increase their retirement savings.
ILLUSTRATOR
This module provides insurers, advisers and customers with an online/offline user-friendly, highly flexible and very professional illustration showing the tailored insurance premium required to be paid.
The module includes a sophisticated relationship management function that delivers multi-user access, multi-party, multi-product and multi-product options illustrations. The module also includes multiple covers managed within a portfolio. The illustrator can also deliver powerful sales management information to the business.
Our Administration Portal provides a life companies with the ability to self-manage its illustrator and its products. The Portal enables a product manager or business analyst to manage and define products, options, roles, access and authorisation. The product manager/business analyst can simply modify an existing product or even create a brand new product. The control is in the hands of the life insurer.
The illustrator can be deployed to a server and/or can be PC-based.
This market-leading illustrator runs on J2EE environments - JBoss (open source), IBM WebSphere and BEA WebLogic. The presentation layer may be deployed to either Java or .NET clients.
Key benefits:
- This module provides advisers or direct clients with an easy to use, powerful and professional tool that is highly responsive.
- The module produces an illustration, which is easy to read and understand.
- The system is very customer-centric, enabling a customer to be able to incorporate a portfolio of products/benefits and model multiple coverages in the one illustration. This provides substantial productivity gains and enhances customer experience.
- Speed to market - our Administration Portal provides a significant competitive advantage to life companies by delivering the ability to modify existing products or create new products in-house. This delivers deployments within weeks rather than months.
- The illustrator also incorporates additional functionality that enables a customer to perform reverse calculations to determine the amount of cover available for a given premium.
A summary of capabilities is provided below:
- Multi-user access , multi-parties, multi-products, multi-options
- Generate initial or revised quotations on demand
- Online and offline capability
- Health, Whole of Life, Universal Life, Term, Income Protection, TPD, Trauma, Accident, other investment-type product
- Portfolio of covers
- Manages relationships
- Graphical illustrations
- Sale management tools
- Server and/or PC based
- CRM and LDAP
- Administration Portal to manage and define products, options, roles, access and authorisation
E-APPLICATION
- 'One Touch' application form - intuitive and easy to use
- Unique 'Drag and Drop' Policy, relationship and payer management
- Guides user through simple step by step process
- Dynamic capturing of all personal details and underwriting data required
- Builds comprehensive risk profile
- Validates responses to ensure all required information is provided
- 'One Touch' application delivers greater customer/adviser satisfaction while driving down life company costs
UNDERWRITING
- Gen Re Compass underwriting solution integrated and available
- Multi-product and multi-party capability
- Reflexive questioning
- User has the freedom in completing question order
- Rules supplied approved for use with Munich Re, RGA, and Swiss Re
- Integrated with Illustrator, E-Application, and Product Fulfillment
- Questionnaires and base rule sets for residency, travel, habits, health, lifestyle, sports & pastimes, occupation, financial history and family history included
- Underwriting rules can be fully customised to suit your organisation
- Multiple acceptance criteria eg standard, loading, exclusion, policy variation, etc
- Multiple offer capability enabling adviser/customer to choose preference eg loading or exclusion
- ProductFoundry™ implements interactive "drag & drop" interface for rule management
- Ruleset version control with repository management
- Audit control and trackability
FULFILLMENT
- Instant documentation available in the form of e-mails, PDFs, XML files and Word documents which can be generated at any point in the process
- Copy of the full application completed by the customer
- Generation of the Policy schedule (details of what and who is being insured)
- Generation of the Policy terms and conditions including any special conditions
- Generation of the client welcome letter
- Electronic fulfillment pack can be emailed to the customer or delivered to the insurance company or mailing house for mailing to the customer
ProductFoundry™
The ProductFoundry™ is a sophisticated, powerful platform that enables insurance companies to quickly and efficiently deploy new products or enhance existing products.
We understand that in a fast moving marketplace agility and speed to market are imperative to success.
The ProductFoundry™ portal has been developed to deliver control to the business user community. Adding new products and changing existing products can now simply be performed in the business by a product manager or a business analyst.
Through the ProductFoundry™ portal users are able to define and configure products and their options using a simple "construction approach".
The first step is to describe the product using the required data. The platform uses the ACORD standard as a rich starting point. Our solution extends these properties with additional data fields which provide a customised product data model.
These custom property data points can be anything from a simple extra text field to a product assembly. An example is the "Wealth Module” that includes cyclic transactions for unit-linked wealth products.
The second step is to define the rules that set the products’ character. To simplify the configuration of these rules, they have been broken into Rule Sets:
- Product validation
- Party validation
- Relationship validation
- Underwriting & acceptance
- Premium calculation
- Document generation & distribution
- Process validation and control.
Leveraging the power of the underlying FICO Blaze Advisor rule engine, these rules can test and qualify numerous aspects of the entered data. Operations include:
- Equality, inequality
- Set and union association
- Compound calculative logic
- Metaphor logic including data tables, decisions trees and score cards
The combination of these base functions enables very powerful logic to be constructed within the product definition:
- Allowed combinations of products e.g. a Term Life policy holder cannot have a Life Plus product, or an IP policy holder must also have the Term product
- Allowed and disallowed functional roles within a portfolio of products e.g. the insured cannot be the beneficiary for a life product, or the insured must be the beneficiary for an IP product.
- Calculate premium discounts based on bundled products
The ProductFoundry™ contains base product types such as Universal Life and Investment-Linked Protection solutions, Health, Accident, Term, Trauma, TPD, and Income Protection. This facilitates the rapid creation and configuration of new products.
The third stage of the ProductFoundry™, after the creation of the insurance products, is the support of segmented market strategies through "Channel Publication". This allows:
- multiple products
- to multiple channels
- across multiple countries
- in multiply currencies
- in multiple languages
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